In accordance with current legislation, we inform you that, in the event of a dispute, the consumer may refer to a consumer conflict arbitration center. Alternative dispute resolution is a solution aimed at resolving disputes quickly, simply, and without high costs.

Online Dispute Resolution Platform (ODR)

If you have a dispute related to products or services purchased online, you can use the Online Dispute Resolution Platform (ODR) of the European Union. This platform facilitates the resolution of disputes extrajudicially and online, accessible to consumers and traders in the European Union.

• For more information and to submit your complaint, visit the ODR Platform.
• You can also visit the main page of the ODR Platform for more details on how it works.

Contact

If you need additional assistance, feel free to contact us via the following email:
gabriel.ludovice.simoes@bambualportugal.pt